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Privacy policy – Looppiness salonsoftware B.V.

We take the confidentiality of your personal data seriously. To help you understand how we handle your information, we have prepared this privacy policy. If you have any questions about the processing of your personal data, please feel free to contact us.

1. About us

If you have any questions about this privacy policy or wish to exercise your privacy rights, you can contact us using the details below.

Looppiness salonsoftware B.V.

Chamber of Commerce registration number: 95210121

Email: hello@looppiness.com

Telephone: +31 (0)85 00 44 348

2. Definitions

The following definitions apply to this privacy policy.

Personal data

Any information that can directly or indirectly identify a natural person.

Processing

Any operation performed on personal data, such as collecting, storing, accessing, modifying or deleting information.

Data controller

The party that determines why and how personal data is processed.

Data processor

The party that processes personal data on behalf of a data controller.

Data subject

The individual to whom the personal data relates.

Cookies

Small text files placed on a device when visiting a website to store or retrieve information.

3. Processing of personal data

Are you one of our subscribers? Or have you registered as a partner? We process personal data to provide our platform and services.

Below, we explain which personal data we process and for what purposes.

4. Subscribers

Our platform is designed to make your daily work easier. To provide our services, we process certain personal data.

Personal data we process about our subscribers

  • First and last name of the contact person;
  • Company name;
  • Email address;
  • Telephone number;
  • Address details;
  • Website (optional);
  • Chamber of Commerce registration number and VAT number (optional);
  • Payment details;
  • Company logo.

How we obtain subscribers' personal data

We obtain this information directly from subscribers or from publicly available registers, such as the Dutch Chamber of Commerce, and other public sources.

Why we process personal data

We only process your personal data when permitted by law and for the purposes described below.

Performance of our agreement

When you subscribe to our services, we process the personal data necessary to fulfil our agreement with you.

We use your information to create an account, communicate with you, provide access to our software and platform, and process your subscription payments.

This processing is necessary for the performance of our agreement with you.

This includes your contact details and any other information required to issue accurate invoices.

When payments are made, we may also receive information about the bank account used and the account holder.

We retain quotations, invoices and payment information for eight years.

When you cancel your subscription, we delete personal data that we are no longer legally required to retain within one year.

Legitimate interests

We also have a legitimate interest in processing subscribers' personal data for our own business operations, including promotional activities.

For example, we like to showcase subscribers who are satisfied with our services.

5. Website contact form

You can contact us through our website contact form or by sending us an email.

We have a legitimate interest in processing the information you provide in order to respond to your enquiry.

This may include:

  • The content of your email or message;
  • Your name;
  • Telephone number;
  • Company name;
  • Email address.

We use this information solely to contact you and respond to your message.

We retain this communication for a maximum of two years.

6. Looppiness salonsoftware B.V. as a data processor

Through our subscribers, we receive certain personal data that we process on their behalf.

We process personal data to provide software and platform services to salons and beauty businesses.

Subscribers can enter their clients' personal data into the systems we provide. This data may be accessible to us when necessary for providing our services.

Personal data we may process about subscribers' clients

In principle, we process the following information when entered by a subscriber:

  • First and last name;
  • Email address;
  • Telephone number;
  • Address details;
  • Gender;
  • Date of birth;
  • Payment details.

Special categories of personal data

Where entered by the subscriber, we may also process:

- Portrait photographs (from which special categories of personal data may be inferred).

Why we process this personal data

We process personal data entered by our subscribers to enable them to create, store, access and manage complete and organised client records and related administration through our online services.

We also provide subscribers with appointment scheduling functionality, allowing their clients to book appointments online.

In addition, subscribers can issue invoices and process transactions with their clients directly through our software.

In these situations, Looppiness salonsoftware B.V. acts as a data processor within the meaning of the General Data Protection Regulation (GDPR).

The processing of this data is governed by the Data Processing Agreement of Looppiness salonsoftware B.V., which forms an integral part of our services.

Following termination of a subscription, subscribers have 30 days to export or download their data.

Personal data is retained in accordance with applicable statutory retention periods and the internal data retention policies of Looppiness salonsoftware B.V.

Subscribers may use multiple locations, chair rental arrangements and different user roles and access permissions within the software.

Subscribers remain responsible for correctly configuring user permissions, roles and data access within their own organisation.

7. Data sharing and transfers

Recipients of personal data

We share personal data with the following parties, including our data processors:

  • System administrators, including those responsible for hosting our website and databases;
  • Software providers, hosting companies and supporting service providers;
  • Payment service providers, including Viva.com, for processing online payments and transactions.

We have entered into data processing agreements with our data processors.

We require the processors we engage to respect the confidentiality of your personal data.

Transfers to countries outside the EEA

We aim to process personal data within the European Economic Area (EEA) wherever possible.

However, in some cases, we may use service providers located outside the EEA.

These companies are either located in countries recognised by the European Commission as providing an adequate level of data protection, or appropriate safeguards or binding corporate rules have been implemented.

In most cases, we use the European Commission's Standard Contractual Clauses (SCCs).

You can request a copy of these safeguards by contacting us by email.

Links to external websites

Our website and software may contain links to external websites.

When you click on such a link, you leave our website or software environment.

These external websites may use cookies. We recommend reviewing the cookie policy or privacy policy of the relevant website.

8. Your rights

We want you to understand your privacy rights and how you can influence the processing of your personal data.

If you wish to exercise any of these rights, please contact us at hello@looppiness.com.

Right of access, rectification and erasure

You have the right to know which personal data we process about you.

You may also request that inaccurate information be corrected or that your personal data be deleted.

Right to restriction of processing

You have the right to request that we restrict the processing of your personal data.

For example, this may apply when:

  • Your personal data is inaccurate;
  • The processing is unlawful;
  • We no longer need your personal data;
  • You are awaiting a decision regarding an objection you have made to the processing.

Right to object

You have the right to object to the processing of your personal data.

If you object to the use of your personal data for direct marketing purposes, we will no longer use your data for those purposes.

Right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, allowing you to transfer it to another organisation, where you have given us consent to process your data and the processing is carried out by automated means.

Right to withdraw consent

If we process your personal data for a specific purpose based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Security of personal data

We have implemented appropriate organisational and technical measures to protect personal data against loss and other forms of unlawful processing.

These measures provide a level of security appropriate to the nature of the personal data we process.

In addition, Looppiness salonsoftware B.V. uses:

  • Access controls and role-based permissions;
  • Logging and monitoring;
  • Secure backups;
  • Additional authentication and security measures.

10. Cookies

Looppiness salonsoftware B.V. uses cookies and similar technologies to ensure the proper functioning of our website, analyse website usage and make advertisements and marketing campaigns more relevant to visitors and users.

Functional cookies

Functional cookies are necessary for the proper operation of the Looppiness salonsoftware B.V. website and software.

These cookies help with:

  • Remembering user preferences and settings;
  • Providing secure access to accounts;
  • Ensuring forms and pages function correctly.

Analytics cookies

Looppiness salonsoftware B.V. uses Google Analytics to gain insight into how visitors use our website and services.

This information helps us improve our website, software and services.

Marketing cookies

Looppiness salonsoftware B.V. uses marketing cookies from providers including Meta/Facebook and Google Ads.

These cookies help us display more relevant advertisements and measure the effectiveness of our marketing campaigns.

YouTube

Videos from YouTube may be displayed on the Looppiness salonsoftware B.V. website.

YouTube may place cookies to remember preferences and collect video viewing statistics.

More information

For more information about how these providers handle personal data and cookies, please visit:

Google Privacy Policy: https://policies.google.com/privacy

Google Cookie Policy: https://policies.google.com/technologies/cookies

Meta Privacy Policy: https://www.facebook.com/privacy/policy

Disabling and deleting cookies

You can restrict or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of our website.

11. Social media

We want to make it as easy as possible for you to share content from our website on social media.

For this purpose, we may use social media sharing buttons.

Please consult the privacy policies of the relevant social media platforms to learn how they handle your personal data.

Facebook: https://www.facebook.com/privacy/explanation

Instagram: https://www.instagram.com/about/legal/privacy/?hl=nl

12. Changes to this privacy policy

We may update this privacy policy from time to time, for example, when our business practices or data processing activities change.

The latest version of our privacy policy will always be published on our website.

If changes directly affect you, we will also inform you accordingly.

 

Last updated: May 2026